Privacy Policy

Last updated: 06/10/2025

1. Who We Are

Globoserve Ltd (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website https://globoserve.co.uk.

Email: info@globoserve.co.uk
Address: UK

2. What Data We Collect

  • Comments: Data shown in the form, IP address, and browser user agent string.
  • Media Uploads: Avoid uploading images with embedded location data (EXIF GPS).
  • Cookies & Usage Data: See section 4 below.
  • Contact Forms: Name, email, message.
  • Account Data: Profile information for registered users.
  • Technical Data: IP address, browser type, operating system, referring URLs.

3. Legal Basis for Processing

  • Consent: Cookies, newsletters, marketing.
  • Contract: Service delivery.
  • Legal Obligation: Record-keeping and compliance.
  • Legitimate Interest: Analytics, security, service improvement.

4. Cookies

We use cookies to remember login details and preferences, analyze website traffic, and improve user experience. You can manage cookie preferences via your browser settings or our cookie banner.

5. Embedded Content & Third-Party Services

Our site may include embedded content (e.g. YouTube, Vimeo, SoundCloud). These services may collect data, use cookies, and track your interaction.

6. Data Sharing

We do not sell your data. We may share it with service providers (e.g. hosting, analytics), legal authorities if required, and spam detection services.

7. Data Retention

  • Comments and metadata: retained indefinitely.
  • Account data: retained until deleted by the user or admin.
  • Contact form submissions: retained for up to 12 months unless required longer.

8. Your Rights

Under UK GDPR, you have the right to access your data, request correction or deletion, object to processing, withdraw consent, and lodge a complaint with the ICO (www.ico.org.uk). To exercise your rights, contact us at info@globoserve.co.uk.

9. Data Transfers

Some third-party services may transfer data outside the UK. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

10. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.

12. Data Protection Contact

For any questions about this policy or your data, contact our data protection lead at info@globoserve.co.uk.

13. Automated Decision-Making

We do not use automated decision-making or profiling that significantly affects individuals. If this changes, we will update this policy accordingly.

14. Security Measures

We implement appropriate technical and organisational measures to protect your personal data, including encryption, access controls, and secure hosting environments.

15. Third-Party Processors

We may share data with trusted third-party processors such as:

  • Google Analytics (website usage tracking)
  • accuwebhosting.com (website hosting)
  • Email service (contact form delivery)

16. Data Breach Notification

In the event of a data breach, we will notify affected users and the ICO as required by law.

17. International Visitors

Our website is intended for UK users. If you are accessing it from outside the UK, please be aware that your data may be processed in accordance with UK data protection laws.